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Director of Operations

Overview:

We are looking for a Director of Operations that can bring an experienced, managerial rigor to every internal operation at quip.  You’ll be working directly with the founders[KS1]  and a direct report associate to interact at every level of the company to ensure smooth daily operation of our fast-growing startup. As a hardware focused subscription company, smooth operation relies greatly on well managed production orders, demand forecasts, supply logistics, and order fulfillment (personnel). This role affects every internal team at quip, and each team has its own way of working and part of your role will be to help define, build, and utilize tracking tools to optimize those teams’ performance. You should be a quantitatively focused person that can put every problem and opportunity into the context of its impact to the bottom line.  You should feel comfortable managing other people and be able to maintain strong relationships even through difficult workloads.

Your work will be the foundation of how quip performs and achieves important, company-defining goals for growth, profitability, and customer happiness. The right candidate will go on to become and integral part of quip’s future success and core team.


Typical Duties:

  • Build and maintain our inventory plan to support our sales plan while adhering to the inventory budget
  • Ensure that we maintain the proper mix of skus and adequate inventory levels to account for spikes in demand without overinvesting.
  • Manage inventory receipts in coordination with Finance
  • Work directly with logistic and fulfillment managers to maintain accurate inventory levels and ensure operational efficiency and output of our order fulfillment team
  • Managing the many human resources that make up our internal teams of supply and fulfillment
  • Work with external supplier teams to maximize production output to meet forecasted demand and coordinate that output with logistics.
  • Look forward to future quarters and accurately plan for the systems, resources, and preparations that need to start now.
  • Work with design team on logistical planning for new product development
  • Understand, track, and quantify customer experience operations and its impact on supply, subscriber churn, and accounting expenses.

This might describe you:

  • Bachelor’s degree or more in business or related fields.  We are happy to make exceptions for well qualified experience
  • 5-6 years of experience in a vertical consumer retail company
  • Experience scaling an operation (fast-growing, ecommerce startup is a bonus).
  • Experience with hardware products, supply chain management, WMS systems, or order fulfillment
  • Experience with inventory and/or demand planning and building forecasts with well-developed excel spreadsheets or similar data tools
  • Good sense of humor (we’re called quip after all ;) )
  • Brush teeth for two minutes, twice a day and smile often
  • Experienced manager and independent thinker with strong interpersonal skills

About Quip:
We built quip to make great oral care more simple, enjoyable and accessible. Our front facing product is a beautifully simple electric toothbrush and toothpaste set that are refreshed automatically on a 3-monthly schedule, but our product line will soon be growing. The future of quip will see an increasing focus on our digitial platform that will provide a link to professional dental services and partners to create an operation on a whole different scale to one of purely ecommerce. We pride ourselves on great design and our brand values of simplicity, honesty and accessibility are applied in both physical and digital spheres and are central to how we interact with our community.

Location:

We're in DUMBO, Brooklyn home of many creative companies and more importantly, lots of pizza and a shake shack. We are closest to the High Street stop on the A/C line, York Street stop on the F, and the Clark Street stop on the 2/3

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