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Customer Experience Associate

Overview:

We are looking for a Customer Experience Associate that can think on their feet and get their hands dirty in many parts of our business.  You would be directly serving customers by providing information around oral care, oral health, brand philosophy, product ethos, service, fulfillment, and troubleshooting.  You should enjoy problem solving and spinning negative experiences into positive ones through simple, friendly communication. You must be a great writer that can maintain an upbeat tone using language that's easy to understand and, above all, must have the ability to put yourself in the shoes of the customer.

You'll be working at quip HQ alongside the entire team, interacting on a daily basis with everyone from the CEO to the fulfillment manager and there will be a constant demand to deepen and broaden your skills across the company.  This is a full time job and we hope it will be your primary career focus with your intent to grow with us.

Customer Experience Associate Duties:

  • Deliver joyful and memorable interactions with customers and build long lasting relationships where possible!
  • Translate some of your work to spreadsheets and other reporting mechanisms
  • Give customers a thoroughly thought out and customized response when they’ve had any problem
  • Build the voice of quip directly from the front lines communicate clearly and effectively to ensure that all customers have a unique and memorable experience at every touch point with the brand
  • Keep an ear to the ground for what’s happening with Marketing, Web development, and Product development to infuse that information to improve the customer journey

This might describe you:

  • Previous experience with customers or with sales
  • Good sense of humor (we are called quip after all!)
  • Experience building or improving reporting structures and mechanisms, insights and questions come naturally, you like having a say and offering opinion on varied subjects
  • Superior written and oral communication skills
  • Desire to leverage past experience to make a business impact
  • Strong people skills — you are friendly, empathetic, a good listener, and you’re invigorated by constant personal interaction
  • Brush teeth for two minutes, twice a day and smile often
  • Experienced manager / Self-starting motivator

 

About Quip:
We built quip to make great oral care more simple, enjoyable and accessible. Our primary consumer offering is a beautifully simple electric toothbrush and toothpaste set that is refreshed automatically on a 3 monthly subscription schedule, but quip was created to go far beyond just products. Quip is slowly becoming a leading online platform for oral care support. By having an ongoing connection to our community, we are uniquely positioned within the oral care space to provide engaging, habit forming help by offering ongoing oral care support that goes beyond just product and service questions. In short, our community is the most important pillar in our platform. Energy, great branding, simple products and communication ‘quips’ are foreign to the space and we’re happy to be the trailblazers. We pride ourselves on great design and our brand values of simplicity, honesty and accessibility are applied in both physical and digital spheres and are central to how we interact with our current and future community.

Location:
We're in DUMBO, Brooklyn home of many creative companies and more importantly, lots of pizza and a shake shack. We are closest to the High Street stop on the A/C line, York Street stop on the F, and the Clark Street stop on the 2/3

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